Quiltin' Country Store Policies

 

When you are ready, you can checkout as a guest each time or you can create an account. If you choose to create an account, you will just need to remember your login id and password to access your account for future purchases. If you forget your account password, you can have it e-mailed to you from the My Account log-in page. When you visit the store to make future purchases, go to the My Account page and log in to use your saved shipping and billing information in the check out.  We never store your credit card information and you will need to re-enter each time you make a purchase.  This policy is in place for your security. 


Shipping & Handling

All packages are shipped via the US Postal Service.  We will ship your items within 1 business days whenever possible. Our business days are Tuesday - Saturday. If an item is out of stock you will be notified and we will ship it as soon as possible.

 

 Shipping Rates

 Purchases up to $75.00

 USPS Flat Rate Envelope

$5.00

 $75.01 to $150.00

 USPS Flat Rate Box (medium)

$11.00

 $150.01 to $200.00

 USPS Flat Rate Box (large)

$15.00

 Purchases over $200.00

 

FREE

 

Canadian & International Customers:  At this time, we do not ship outside of the United States.

 

Additional Information

  • Small items (such as patterns and books) that will fit in a manila envelope will be charged less than the rates listed above.
  • We will always ship in the smallest package possible and alter your shipping fees accordingly. We understand that shipping adds to the cost of your purchase, and always strive to be as fair as possible. 
  • If an order includes odd-sized notions, several precuts, thicker than normal fabrics (flannels, canvas, etc.), or a majority of sale priced items the shipping costs may increase.  If anything is out of the ordinary we will contact you for authorization to adjust shipping.
  • You will receive an email from us once your order has shipped.

 

Methods of Payment

  • Order online with Credit Card - We accept Visa, MasterCard, and Discover.
  • Order by Fax - For those of you who prefer, we will gladly process your order by phone or fax with Visa, MasterCard, and Discover.  Add items to your online cart then when you are ready to check out, just choose the "fax" payment option and print out an invoice to fax or mail in with your payment.
  • Order by phone - You can call us with your information at (254) 554-3700 if you prefer not to use our secure online order system. 
  • Checks or Money Order - If you would like to mail in a check or money order for your order, please leave us a note in the comments section of your order form and choose the "Check" or "Money Order" option during checkout. Items will ship after payment is received and cleared.

 

Mail to:
Quiltin' Country
4904 W. Stan Schlueter Loop
Killeen, TX 76549

Store Policies

Our policy and promise to you is that we want you to be 100% satisfied. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!

 

Block of the Month

When you register for our Block of the Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration. We require a credit card number on file and will charge your card each month for the monthly cost of your program plus shipping and handling. Programs vary, please read each program for length of program and associated shipping and handling costs. Block of the Month registration fees are non-refundable.

 

If you are a local customer you may pick your blocks up at the store to save shipping costs.  Please let us know in the comments section during checkout. Monthly blocks will be available on the date specified for each program.

 

Returns

Any returns must be made within 30 days of the date of purchase. Item must be in saleable condition. All returns should be in the original condition and packaging and have no smoke odor to them. Cut yardage and copyrighted materials (books and patterns) cannot be returned. There will be a 20% restocking fee. Customer pays for return shipping. Your credit card will be credited for the returned item only if received within 14 days. After 14 days, you will receive a store credit. Shipping and Handling will not be refunded. You must call or email us for a return authorization number for all returns.

 

In the unlikely event of packing errors or damaged merchandise, please call Quiltin' Country 254-554-3700 immediately and we will work out the details on a case by case basis.

 

Sales Tax

Orders placed from within the state of Texas will have 8.25% sales tax added.

 

Privacy Policy

Quiltin' Country will keep all customer information confidential and we will not share or sell any information with outside parties under any circumstances.